Operation Policy

General Operation Policy

The Company operates in a fair and neutral manner with no political or social biases.

Purpose of Policy

1) This document aims to support the safe and smooth supply of the Star Savior game (hereinafter referred to as the “Service” or “Game”) provided by Studiobside Co., Ltd (hereinafter referred to as the “Company”), and to restrict its use from Users that violate the Terms (hereinafter referred to as “Sanctions”). It also serves as a manual on the Company's operations and rules, including how to object to Sanctions and how to restore your account, as well as other matters that Users need to know while using the Service.
2) Items not stipulated in this policy shall be governed by the Terms of Service, while other items not stipulated herein shall be governed by the relevant laws, regulations, and general commercial practices of your area of residence.
3) If an improvement in the stability and quality of operation is necessary, the Company may change the Operation Policy from time to time. Such changes will be announced through the official website, SNS channels, and the application provided by the Company. Nonetheless, users are recommended to also frequently check the Operation Policy in order to avoid suffering any disadvantage.

Definition of Terms

The definition of terms used in the “operation policy” is as follows:
1) “GM (Game Master)” refers to a person in charge of the Company or a person authorized by the Company who plays the role of helping Users to use the Service smoothly.
2) “User” refers to a user who signs a contract with the Company and uses the Game in accordance with the Terms of Use.
3) “Game Information” refers to some or all information related to gameplay, such as items, game money, points, achievements, etc. acquired in the process of using the Service by the User.

Rights and Obligations of User

4.1 The Rights of the User

1) The User can enjoy a variety of content provided by the Company.
2) The copyright and other intellectual property rights for the Game Information in the Service produced by the Company belong to the Company. The Company grants only the right to use the Service, characters, game items, game money, points, etc. to the User in relation to the Service in accordance with the Terms of Service set by the Company
3) The User can make requests to the Company in relation to the game, inquiries about the game, bug reports, suggestions, and raising objections due to problems occurring in/between using the game. However, answers may be slightly delayed depending on the number and the nature of the inquiries received.
4) The User can request the Company to take measures when the User is damaged or cannot smoothly enjoy the game Service due to actions of another User that violate this Operation Policy. In such a case, the GM will take appropriate measures in accordance with the standards provided in the Terms of Service and the Operation Policy.
5) If the User is not satisfied with the restrictive actions taken in accordance with the Operation Policy, the User can raise an objection to the GM.

4.2 The Obligations of the User

1) It is the responsibility of the User to read and understand this Operational Policy, and the Company is not obliged to provide assistance in case of problems or damages derived from not having done so.
2) Users must follow the Terms of Use and Operation Policy when using the Service, and must not violate these terms. Failure to do so may result in sanctions in accordance with the reasons and procedures set forth in the Operation Policy.
3) Users are obligated to provide accurate information when registering. If the User enters false information or uses someone else’s information when signing up, the User cannot receive any protection measures from the Company and may be excluded from events hosted by the Company or otherwise have the use of their Game limited.
4) Users are liable for the protection and management of their account information. The Company is not liable for any damages caused by any of the following circumstances:
① Sharing an account with any 3rd party
② Selling or Buying an account from any 3rd party
5) Users should change their accounts’ passwords periodically and securely handle the devices they use to play the Game to protect their accounts from any damages caused by other Users.
6) If Users find any problems such as bugs, errors, or flaws during their use of the Service, they must report them to the Company and must not let other Users know about them or use the problems for illegal purposes. If the User does not report them and, instead, takes advantage of the problems for the purpose of gaining benefits, it is deemed that the User has caused damages to other Users. As such, Users may be restricted from using the Service in accordance with the Terms of Service and Operational Policy.
7) The User should not use inappropriate expressions such as curses, expletives, and slang while using the Service, or expressions that may be offensive to other Users, such as sexual expressions and descriptions.
8) The User should not slander any nationality, race, ethnicity, religion, gender, a group with a disability, etc., or conduct group behavior for illegal purposes.
9) The User should not use unofficial software or hardware that can affect the game.
10) The Company is the sole owner of the Game and all Game Information contained in the Service and the User is only granted permission to use such Game and Game Information during the Service. Using the Services for commercial purposes is strictly prohibited for Users unless prior approval from the Company has been acquired.
11) Users may not use the information obtained through the Service in any other way, such as copying, making duplicates, altering, translating, publishing, broadcasting, distributing, etc. without the prior consent of the Company.

GM's Role and Obligations

1) The GM must comply with the “Terms of Use”, “Operation Policy” and “Privacy Policy.”
2) The GM must do its best to eliminate actions that violate the “Operation Policy” and provide a smooth “Service”.
3) The GM must check and resolve bugs reported by Users as soon as possible.
4) The GM must not ask for any customer's personal information (Social Security Number, private information, etc.) unless judicial institutions make a formal request for such information. In that case, the GM has the right to provide it to the relevant institutions.
5) The GM will never favor a particular person or group over others and will not provide any information regarding updates or events that are yet to be made public.
6) The GM will not intervene in conflicts between Users unless the conflict negatively influences and disturbs the community, in which case the GM will then intervene to resolve the issue.
7) The GM may completely/partially suspend or restrict access to the Service if it has been reported that abnormal or unintended phenomena are occurring inside or outside the Game and that phenomena are interfering with the smooth provision of the Service. If the GM is unable to notify this suspension or restriction in advance, it may be notified afterward.
8) In accordance with the “Operation Policy” and in order to protect other Users' accounts or game data, the GM may take various actions without prior notice if hacking attempts are detected on certain accounts.
9) For matters not specified in the “Operation Policy”, the GM may take appropriate actions in accordance with the Terms of Service, Privacy Policy, relevant statutes, or customary practices of the area in which the User resides in order to take measures to support the safety of Users and smooth operation of the Game.

Name Policy

6.1 The term “Name” means all titles chosen and entered by the User, such as account names, nicknames, character names, group (consortium) names, etc. that are used in the Game and community provided by the Company.
6.2 Users have the right to choose their names freely. However, they should not use names that make reference to or are similar to any of the following. Failure to do so may result in the modification or deletion of the name without prior warning.
1) Names directly or indirectly quoted from well-known names in general, trademarks, titles, logos, etc. that are likely to infringe trademark rights, copyrights, and ownership of a third party,
2) Names impersonating or intended to impersonate the Company, GM, or a Company employee,
3) Names such as game titles, names of NPCs, and items inside the game, etc.,
4) Names with obscene language, slang, or names of human body parts or functions that may offend others,
5) Names that are antisocial or go against relevant laws and regulations,
6) Names that advertise or promote particular objects,
7) Names containing the name of a business body, organization, etc.,
8) Names that are suggestive, lustful, or considered lascivious expressions to a User or others,
9) Names intended to trade items/accounts by cash/spot or encouraging such trades,
10) Names abusing a particular nationality, race, religion, ethnic group, person, gender, disability, etc.,
11) Names that contains personal information of yourself or others,
12) Names that are created by making a small modification to a name that is prohibited, by changing the spelling of a name that falls within any of the aforementioned categories, or by combining other characters in the front, in, or back of the names, or
13) Other names that need to be revised or changed according to the GM's consideration.

7. Community Chat and Posting Policy

7.1 A post is a text, image, and voice or the information composed thereof such as articles, pictures, and videos posted by a User as the User uses the Star Savior website such as a bulletin board, etc.
7.2 The Company will do its best to build a pleasant community and provide a stable game community on the grounds of this policy.
7.3 Any item that is not included in this policy will follow the Terms of Service, as well as the relevant laws, regulations, and commercial practices of the User's area of residence.
7.4 Posts that fall under any of the following categories may be deleted or revised without prior notice, and when such offensive posts are repeatedly posted with repeated warnings, the use of Service may be restricted. When posts negatively affect the community environment, but do not clearly fall under one of the following categories, the community use may be restricted in accordance with the Terms of Service and Operation Policy.
1) Posts contrary to social order or other traditional customs,
2) Posts containing sexual or vulgar expressions,
3) Writings containing commercial content (such as advertisements, promotions, and posts with repeated copied and pasted text (spam)),
4) Posts that spread false information that has not been introduced through an announcement by the Company, effectively confusing Users,
5) Posts that are discriminatory or biased against any race, religion, sexual orientation, gender, or ethnic group,
6) Posts impersonating an employee of the Company, the GM, and/or the operation team,
7) Posts containing information on how to digitally forge or modify the application,
8) Posts containing information related to manufacturing, sharing, or distributing unauthorized programs,
9) Posts related to cash/spot trades,
10) Posts exposing personal information or requiring the personal information of others,
11) Posts linking to harmful sites,
12) Posts including swear words, slander, or information damaging to another person's honor and dignity,
13) Posts with antisocial content, or against the relevant laws and regulations of the User's area of residence,
14) Posts infringing the copyrights or intellectual properties of others, or
15) Posts intended to disturb or slander the Company’s business.

Service Use Restrictions and Limitations

8.1 User Restrictions

Violating this Operation Policy may hold the User legally liable and the Company may impose penalties or legal action on their account. Violations stipulated in the Operational Policy include, but are not limited to the following:

8.1.1 Misconduct

Misconduct means intentionally disturbing the smooth use of Services for other Users. This also includes the act of unfairly acquiring items, in-game money, etc. in the Game by deceiving other Users. If the Company finds and confirms a User or Users who have acted this way, the Company may restrict their use of the Service in accordance with the Operation Policy.

8.1.2 Cash Trading

1) Cash trading is an action that the Company considers to harm the balance of the game and seriously interfere with other Users who wish to enjoy the game in a fair manner. As such, transactions/arrangements of the trading of game accounts and in-game contents (items/game money, etc.) with "cash/in-kind" or attempts to do so are strictly prohibited, and heavy consequences will be applied against such trades.
2) The Company will not take any responsibility for problems that arise during a cash trade, and the User is completely liable for such problems.
3) When a User does any of the actions listed below, he/she can be restricted from using the Service in accordance with the Operational Policy.
① Advertising through the message board, chat system, etc. for the purpose of cash trade,
② Generating names that advertise, represent, or promote cash trades,
③ Repeatedly posting personal information such as addresses, telephone numbers, etc. within the game or through the community forums,
④ Arranging a cash trade, leading a User to a website where cash trades are performed, or
⑤ Being suspected of initiating or otherwise participating in a cash trade.

8.1.3 System Faults and Bug Abuse Policy

1) When the User finds system faults, bugs, etc. while using the Game, the User should not abuse such errors or distribute such information to other Users and must report his or her findings to the GM without delay.
2) The User should not intentionally abuse system faults or bugs within the game for personal gain or otherwise, as such an action could be damaging to other Users' enjoyment of the game; the GM may restrict the use of the game without prior notice if such circumstances arise.
3) If a User performs any of the actions below, the user will be restricted without warning:
① Intentionally distributing bugs to other Users without informing the Company,
② Obtaining benefits by abusing bugs,
③ Obtaining benefits by using game system faults,
④ Using or distributing forged or falsified versions of the application,
⑤ Obtaining benefits by abusing a vulnerability of the system, rather than a system fault or bug, or
⑥ Using the Service in an illegal environment or playing on an illegally modified device.
Any items, goods, etc. obtained by unauthorized programs, system faults, bug abuse, etc. will be entirely removed from the account and the account may be restricted from using the Service.

8.1.4 Illegal programs

1) Any programs not provided officially by the Company are considered unofficial, unauthorized, or illegal, and, when such programs are used, the use of the Game and other Services provided by the Company can be restricted without prior warning. The Company will not take any responsibility for any issues caused by the use of unofficial, unauthorized, or illegal programs. If a User abuses, disturbs the gameplay, or otherwise negatively affects the game experience by using unofficial, unauthorized, or illegal programs, he/she can have their use of the Service restricted.
2) An illegal program is a computer program or device that disables the normal operation of a Service's technical protection or obstructs proper operation. The Company will take strong sanctions against the development, sharing, distribution, and use of unauthorized programs that affect the normal operation of the Services.
3) If the use of various kinds of unauthorized programs, the use or distribution of forged or falsified versions of the application, etc., is detected, the Company and/or GM can immediately take measures to restrict the use of the Service without prior warning. Moreover, in cases in which such actions cause wide-ranging damage that results in huge losses for the Company, the Company can bring criminal charges and claim compensation for civil damage in accordance with the laws and regulations.

8.1.5 Hacking, Account Theft, and Disclosure of personal information

1) Hacking, account hijacking, and personal information disclosure refer to the unauthorized access to another User's account or the acquisition, use, and distribution of assets of another person.
2) The Company will impose strong sanctions against developing, sharing, distributing, and using abusive ways to commit such activities, and may, in some cases, ask the authorities and law enforcement agencies to investigate or seek help. Furthermore, there will be no recovery on accounts that are hacked.

8.1.6 In-Game Disputes Between Users

1) In regard to the disputes between the Users, the GM may intervene in some part or mediate, depending on the severity of the issues and/or the degree of influence on the game. In most cases, the GM will not intervene in accordance with Article 4. GM's Role and Obligations. If the GM does intervene, the Users' use of the Service can be restricted without prior notice if the matter is considered sufficiently important.

8.1.7 App Store and Company Abuse

1) When a User benefits from abusing Open Market Stores (Google Play, etc.) and/or Company operation processes (registration, game services, transactions, refunds, etc.), the user may be restricted from the use of Services in accordance with the Terms of Service and Operation Policy.
2) Unjustified gains will be retrieved by the Company, and sharing such abuse methods with other Users could also lead to restrictions from using the Service. The Company and GM will sanction those who abuse Open Market Store processes in order to protect other Users.

Restrictions Policy

9.1 Definition of Terms

1) Chat Restriction: All chat functions are restricted for the specified period.
2) Service Use Restriction: Access to the game is restricted for the specified period.
3) Temporary Restriction: Temporarily restrict the use of the Service to investigate accounts with confirmed abnormal access/play.
4) Name Change: Violation of the name policy will result in an arbitrary name change.
5) Abnormal Access: Access from a specified network is restricted if abnormal access/play is suspected or confirmed.
6) Community Restrictions: Posting and commenting on an official website or SNS is restricted for a specified period.
7) Warning: Notify warnings or restrictions through in-game communication methods such as notifications.

9.2 Table of Restrictions Policy

1) Service Use Restriction

- If any actions listed in the “Service Use Restriction” or the “Chat Restriction” are discovered, the member responsible may face legal liability and receive strong disciplinary actions or disadvantages to their account from the company, in accordance with established policies.

• Depending on the severity of the violation, the member may be subject to a warning, temporary suspension, permanent ban, item/account rollback, or penalties. In cases where the violation has a significant negative impact on the game, stricter measures such as second or third-tier penalties may be applied even on a first offense. Multiple restrictions may be applied simultaneously, and the company will base sanctions on the most serious violation committed.
  
• Even if multiple users violate the same rule, the company may impose different penalties (warning, temporary suspension, permanent ban, rollback, or restitution) based on the individual severity of each user’s actions.
  
• When a Service Use Restriction is applied, access to the game and payment system may be restricted at the same time.
  
• If a user engages in actions that violate relevant laws or regulations, the company will immediately take strong disciplinary measures. The company may request an investigation or assistance from relevant authorities or judicial agencies. Conversely, the company will fully cooperate with any requests for assistance from such authorities.
  
  
  

Category	Subcategory	Description	1st	2nd	3rd	4th
Name	Use of inappropriate names	1. Names directly or indirectly quoted from well-known names in general, trademarks, titles, logos, etc. that are likely to infringe trademark rights, copyrights, and ownership of a third party,	Warning	3 days (of service restriction)	15 days	30 days
		2. Names impersonating or intended to impersonate the Company, GM, or a Company employee,
		3. Names such as game titles, names of NPCs, and items inside the game, etc. that could confuse other Users,
		4. Names with obscene language, slang, or names of human body parts or functions that may offend others,
		5. Names that are antisocial or go against relevant laws and regulations,
		6. Names that advertise or promote particular objects,
		7. Names containing the name of a business body, organization, etc.,
		8. Names that are suggestive, lustful, or considered lascivious expressions to a User or others,
		9. Names intended to trade items/accounts by cash/spot or encouraging such trades,
		10. Names abusing a particular nationality, race, religion, ethnic group, person, gender, disability, etc.,
		11. Names that contains personal information of yourself or others
		12. Names that are created by making a small modification to a name that is prohibited, by changing the spelling of a name that falls within any of the aforementioned categories, or by combining other characters in the front, in, or back of the names, or
		13. Other names that need to be revised or changed according to the GM's or the Company's consideration.
Disruption	Disruption of Game Operations	1. Intentionally disrupting the normal game operation of the Company or an official event hosted by the Company.	3 days	7 days	30 days	90 days
		2. Sending false reports to Customer Support (bug reports, etc.).
		3. Disrupting the game operation by using bugs or abusing the system.
		4. Supporting a bug or system abuse.
		5. Preventing the Customer Support staff from answering inquiries on time by spamming tickets.
		6. Posting inappropriate posts that contain any type of swearing/hate/suggestive/violent content.
		* Same measures will apply for disrupting the normal operation of the game Service in any way.
	GM Impersonation and Spreading False Information	1. Impersonating a GM or a Company employee to ask for personal information or in-game items and/or currency.	7 days	30 days	90 days	365 days
		2. Spreading information that has not been officially announced yet and, therefore, disrupting the operation of the game.
		3. Modifying official information (notice, Q&A, etc.) without consent and distributing the modified information.
		4. Using the game system to negatively impact the in-game economy on purpose.
		5. Acting in a way that is antisocial or contrary to the relevant laws and regulations, effectively harming the image of the Service.
		6. Participating in other acts with malicious intent to disrupt the normal operation of the Service.
	False Reports	1. Creating and submitting a false report.	3 days	7 days	15 days	30 days
		2. Creating and submitting a false report on personal information dissemination, account theft, etc.	30 days	Permanent
Bad Behaviors	Disrupting Gameplay	1. Acts of blaming or fostering hostility toward other users	3 days	7 days	30 days	90 days
		2. Acts that incite sociocultural conflicts such as politics, regional prejudice, gender, religion, nationality, or racial discrimination
		3. Use of language such as profanity or vulgar words that may cause discomfort to other users
		4. Stalking, harassing other customers, etc.
		5. Use of expressions that violate public order and morals or are socially unacceptable
		6. Other acts that disrupt the smooth use of the game service by unfair means
Unethical Acts	Obscene & Unethical Acts targeting minors	1. Showcasing obscene content that suggests sexual themes or contains a direct expression that targets minors.	Permanent
		2. Slandering a specific person or an unspecified group of people with expressions or actions that suggest sexual content that may be humiliating to minors.
	Obscene & Unethical Acts	1. Showcasing obscene content that suggests sexual themes or contains direct expressions.	90 days	365 days	Permanent
		2. Slandering a specific person or an unspecified group of people with expressions or actions that suggest sexual content that may be humiliating to others.
Gambling	Gambling	“Gambling” refers to the following:	7 days	30 days	90 days	365 days
		1. Disturb the order in the game by conducting illegal gambling or similar speculative activities in the game.
		2. Leading other Users to participate in illegal gambling or other speculative activities.
		3. Engaging in illegal gambling or any related activities such as promoting, supporting, subsidizing, or participating in illegal gambling or other speculative activities similar to those within the game.
		4. Creating an environment to gamble through various mediums (Mobile, SNS, online broadcasts, etc.).
Cash Trade	Cash Trade	1. Cash trading accounts or game goods (paid goods/game money/items, etc.) in order to acquire cash, including similar acts.	3 days	7 days	15 days	30 days
		2. Cash trading in order to perform cash or good transactions through in-game contents (exchanges, 1:1 transactions, etc.), including similar acts.
		3. Trading in a way that the game system does not support, including the trade of accounts and game goods (game money, items, etc.) to another game’s account, as well as similar acts.
		4. Helping other Users with cash transactions.
Advertising	Advertising	1. Advertising for the User’s own interests through chat and other communication means.	3 days	7 days	30 days	90 days
		2. Promoting or advertising harmful information to Users.
		3. Promoting or advertising to encourage violating the Operation Policy and/or Terms of Service.
		4. Promoting or advertising to direct Users to SNS, online broadcasting, external sites, etc.
		5. Promoting or advertising cash trade including cash or in-kind (event coupons, etc.), accounts, and game goods (game money, items, etc).
		6. Promoting or advertising other games.
Abuse of Content	Abuse of Content	1. Using in-game content (such as PVP content) in a way that deviates from its intended purpose to gain unfair advantage or cause harm to other users.	30 days	Permanent
		2. Using the game in a manner that can result in unfair gains or cause damage to other users.
Market and Service Abuse	Payment Abuse	1. Acquiring inappropriate benefits by abusing any process related to User registration, game use, payment, refund, etc., as provided by the Company or markets.	Permanent (until recovery of unjust gains)
Exploitation of Process	Exploit Dissemination	1. Sharing information related to the abuse of any process of the Company or market stores within the game or internet.	Permanent
Unauthorized Programs	Use of Unauthorized Programs	1. Using programs or devices that have not been authorized by the Company.	Permanent
		2. Using unauthorized programs, applications, or similar methods to maliciously damage the game Service environment.
		3. Unjustly gaining or creating disruptions by modifying or hacking the application.
		4. Accessing the game with a modified/tempered application to create unstable game network connections.
		5. Using an unauthorized program to acquire unjust gains through using single or multiple accounts.
		6. Damaging the game data or program by modifying or tempering it to infringe the Company’s copyrights.
		7. Attempting/using an unauthorized program through system log analysis.
		8. Using unauthorized programs other than the applications provided by the Company.
		9. Repeatedly playing in an abnormal pattern similar to the use of an unauthorized program can be judged to be an attempt to use an unauthorized program.
		10. Using an unauthorized program or an abnormal play pattern that gets intercepted by the security system analysis.
	Dissemination of Unauthorized Programs	1. Producing/selling or promoting an unauthorized game-related program not provided by the Company.	Permanent
		2. Sharing/distributing unauthorized programs for non-profit purposes.
		3. Tampering/illegally sharing game applications provided by the Company or disseminating methods to hack these applications.
		4. Distributing/promoting unauthorized programs and their usage to a specific or unspecified group of people.
Bug Abuse * Unjust gains will be recovered and deleted.	Bug Use (100% Recoverable)	1. Obtaining unfair advantage by using an abnormal system condition in the game.	30 days	90 days	365 days	Permanent
		2. Obtaining unfair advantage (paid/free goods, experience points, items, etc.) in an abnormal method.
	Bug Use (Irrecoverable)	1. Obtaining unfair advantage by using an abnormal system condition in the game.	Permanent
		2. Obtaining unfair advantage (paid/free goods, experience points, items, etc.) in an abnormal method.
	Bug Dissemination and Abnormal Gameplay	1. Spreading or promoting abnormal play, abuse, error usage, etc. to a specific person or an unspecified group of people.	Permanent
Abnormal Usage Behavior	Account Creation and Registration	1. Creating multiple characters with similar patterns (continuous/similar combination of meaningless names, same character classes, etc.) which harms the game conditions and/or specific in-game contents.	Permanent
		2. Multiple accounts accessing or trying to bypass a network from the same network origin with malicious intent.
		3. Multiple accounts playing in groups with the same or similar gameplay patterns in order to acquire items.
		4. Harming the in-game economy by using multiple accounts (characters) from networks of similar or the same origin to farm in-game currency and perform cash trades.
		5. Disrupting other Users’ gameplay environment by connecting and disconnecting multiple accounts from networks of similar or the same origin.
		6. Creating an abnormal number of registrations or connection attempts resulting in network instability that interferes with the game environment of other Users.
Account Theft, Hacking, and Personal Information Dissemination	Account Theft	1. Stealing someone else's account/guild and causing damage.	Permanent
		2. Making a profit out of stealing other users' personal information or payment information.
		3. Engaging in the theft of an account/guild, etc., or any act related to it.
		4. Stealing or forging identity verification documents and other documents.
	Data modification / Hacking	1. Hacking a server, changing/modifying client and game-related data, or attempting to do so.	Permanent
		2. Tampering/modifying communication between the server and the client.
		3. Using or spreading various data without permission through extracting the game client files.
	Personal Information Dissemination	1. Leaking other people's personal information/payment information, etc.	365 days	Permanent

※ The company is not responsible for the loss of some content and items that requires continuous management due to the inability to access the game for a user that violated the Terms of Service and the Operation Terms.
※ If the violation of the same term is repeated more than the maximum standard number of times, the highest level of sanctions may be applied or “permanent restriction” may be applied.
※ Profits obtained from violating the operating policy, whether intentional or not, can be recovered or adjusted at any time by the Company.
※ If gains acquired through unintentional or abuse have a significantly low impact on game balance or system, only illegally acquired items will be fined.
※ If there is a violation of the Terms of Service and Operational Policy, part of the user's game information such as the member's consortium and ID may be disclosed through the website and official community announcements. 
2) Chat Restriction
Chat Restriction is applied cumulatively from the 1st to the 7th based on the following criteria.

1. Use of abusive language/vulgarism
   
2. Use of offensive language/behavior that can lead to sexual humiliation
   
3. Any action that demeans, mocks, criticizes, or promotes social conflict regarding a particular country, ethnicity, region, political party, person, religion, race, gender, or disability
   
4. Use of language that goes against social conventions and is perceived as offensive by others
   
5. Inducing conflict between players and the use of offensive language during such instances
   
6. Using ambiguous language for abusive purposes
   
7. Causing discomfort or threatening others through certain actions or language
   
8. Causing displeasure/disgust through prohibited language stated in other terms
   
9. Exploitation of personal information (address, phone number, email address, etc.)
   
10. Spamming numbers and/or symbols on the chat channel, making other players unable to communicate
    

Standards for Chat Restriction

1st	2nd	3rd	4th	5th	6th	7th
Warning	1 day	3 days	7 days	15 days	30 days	Permanent

※ When using abusive language, you may be banned without prior warning.
3) Disciplinary Actions for Rule Violations and Appeal Process
① Even if it is not specified in the description above, the use of the Service may be restricted if it can affect the game in any way.
② It is possible to object to the terms above by contacting the customer service.
③ If you want to send an objection request to the customer service, you must do so within 10 days starting from the date of restriction.
④ Upon violating the Operation Policy above, partial or whole game service may be restricted during the investigation period.
⑤ Any abuse of the Company or the Open Market Store processes by individuals or groups may also lead to legal action.
⑥ To protect both Users and the game Service, legal action may be pursued depending on the severity of each violation.
⑦ Accounts that have infringed the Operation Policy can be restricted from using the game service.
⑧ In order to minimize the spread of the damage, the device or network accessed by the account that is taken action in accordance with this operation policy or the account that appears to be stolen may also be blocked in parallel.

※ The Service provided by the Company is optimized for mobile devices. Hence, the Company cannot provide assistance for damages and disadvantages that may arise from playing in other environments or using programs not provided by the Company.

Operation Policy for the Protection of Customer Service Representatives

1) The primary purpose of customer service is to assist users. However, inquiries containing profanity, abusive language, or inappropriate expressions may be blocked. While customer service representatives are employees working to help users, they are also individuals who deserve protection. Therefore, the company will take necessary measures to protect its representatives from users who misuse customer service.
2) In accordance with item (1), if a user’s inquiry infringes on the rights or dignity of a customer service representative and disrupts service operations, a warning will be issued to the user. In such cases, the inquiry may not be answered, and the user may be subject to restrictions on game service usage.

10.1 Acts of infringing the Human Rights of Customer Service Representatives

1) Profanity, sexual harassment, inducing humiliation, infringement of personality, threatening expressions in 1:1 inquiries, and phone calls unrelated to the Service.
2) Continuous abuse, sexual harassment, personal insults, and threatening inquiries that hinder the operation of 1:1 inquiries and phone calls.
3) Other acts that can cause serious psychological damage to our customer service representatives, and hinder the operation of 1:1 inquiries and phone calls.

10.2 Service Restrictions Due to Infringement of Rights of Customer Service Representatives

1) If the User violates the human rights of our customer service representatives, the User may be restricted from using our Service as shown below.

Cause/Restriction	1st	2nd	3rd
Infringement of rights of customer Service representatives	Warning	Restrict from using Service for 3 days	Restrict from using Service for 7 days and notice of customer service unavailability

※ You may receive a response again if your inquiry is submitted in a manner that does not violate the Operation Policy.
※ If profanity, sexual harassment, personal infringement, and threatening expressions are repeated even after the third sanction, game restrictions may be applied cumulatively for up to 30 days.
2) User can be permanently restricted without prior notice if the User has severely infringed human rights. The categories below are considered severe infringement.
① Abusive language, insults, or abusive language using the appearance of specific body parts of Service personnel.
② Demanding a private meeting with the Service representative or using language and actions that include obscene jokes.
③ Sexual expression, abusive language, or abusive language aimed at a member of the Service representative's family.
④ Showing images, including photos, that may be sexually humiliating to Service personnel.
⑤ Any other words or actions that may cause the Service person to feel sexual disgust or humiliation.
※ If abusive language, sexual harassment, or personality infringement occurs in multiple accounts accessed from the same IP or device, it may be treated as an act by the same person.

Restoration Policy

11.1 While using the Service, if the User loses his/her account, item, contents, etc., he/she must report the issue to customer service within 7 days starting from the date of the occurrence. It is difficult to help the User if 7 days pass from the date of occurrence. The problem must be reported by using the game account that contains the issue. Reports made through other accounts will not be accepted.
11.2 If the Company is at fault for the loss of content, the GM will do his/her best to restore the lost content.
11.3 Game content restoration is carried out after objective data is obtained from the game records. If the lost content reported by the User does not exist in the game records or cannot be verified through objective data, the lost item reported cannot be restored.
11.4 If the damage is not caused by the technical errors of the game service, but by the customer's negligence or intention or from damages caused by certain circumstances, reported losses cannot be restored. These circumstances include:
1) Damages caused by the User's environment or a network failure not caused by problems on the Company’s end.
2) Damages caused by not being completely aware of Operation Policies, Terms of Service, in-game notices, etc.
3) Damages caused by the User’s negligence.
4) When the objective data based on the game data of Users cannot be secured due to the negligence of the Service provider.

Dormant Account Policy

12.1 To prevent the User's account information to be used for malicious purposes and if the following requirements are met, the account information may be dealt with separately.
12.2 The criteria for dormant account policy are as follows:

Dormant Account Policy	Actions
Accounts that have not logged in for more than 12 months.	Deletion of the account information if not logged in after 30 days notice.

12.3 If the account is classified as dormant, a notice will be posted on the official website, and/or an e-mail will be sent. If the account is still dormant after 30 days, the action listed above will be applied.

[Addendum]

This policy shall take effect as of June 1, 2025.