StarSavior Terms of Service

Article 1. Purpose

The purpose of these Terms of Service is to define the rights, obligations, responsibilities, and other necessary matters between Studiobside Co., Ltd. (hereinafter referred to as the “Company”) and the members in relation to the use of the game services provided by the Company and all related ancillary services.

Article 2. Definitions of Terms

① The definitions of terms used in these Terms of Service are as follows:

1. “Company” refers to the business entity that provides services via online or through devices.
2. “Member” refers to a person who has entered into a service agreement in accordance with these Terms and uses the services provided by the Company.
3. “Device” refers to any equipment capable of downloading, installing, and using content, such as a PC, mobile phone, smartphone, PDA, tablet, handheld gaming device, or console gaming device.
4. “Game Service” refers to the games and all related ancillary services provided by the Company to the members.
5. “Account (ID)” refers to the combination of letters, numbers, or special characters selected by the member and assigned by the Company for the purpose of identifying the member and enabling the use of game services.
6. “Password” refers to the combination of letters, numbers, or special characters selected and confidentially managed by the member to confirm the member's identity and protect their information and rights.
7. “Account Information” collectively refers to general information provided by the member to the Company (such as account, password, name), device information, game usage information (character data, items, levels, etc.), and payment information.
8. “Content” refers to all digital content (including games, network services, applications, game currency, game items, etc.) provided by the Company, either free of charge or for a fee, in connection with the game service.
9. “Open Market” refers to an e-commerce platform established for installing and making payments for game content on a device.
10. “Application” refers to all programs downloaded or installed on a device to use the services provided by the Company.

② Definitions of terms not specified in Paragraph 1 of this Article shall follow the relevant laws and service-specific policies, and if not defined therein, shall be interpreted according to general commercial practices.

Article 3. Provision of Company Information

The Company shall display the following items in an easily accessible manner within the game service or on the download page of the open market. However, the Privacy Policy and Terms of Service may be provided via a linked page.

1. The company name and the name of the representative
2. The address of the business office (including the address where member complaints can be handled)
3. Telephone number and email address
4. Business registration number
5. Mail-order business report number
6. Privacy Policy
7. Terms of Service

Article 4. Effect and Amendment of the Terms

① The Company shall post these Terms in a manner that allows members to easily access and understand them, such as within the game service, through a linked screen, or on the service website. ② The Company shall take appropriate measures to allow members to inquire and receive answers regarding the content of these Terms. ③ The Company shall ensure that important information such as service suspension, withdrawal of subscription, refunds, contract cancellation or termination, and limitation of liability is clearly presented to users (hereinafter referred to as "Users") who intend to use the game service. This may be done through bold text, color, symbols, or a separate linked screen to make it easily noticeable. ④ The Company may amend these Terms within the limits of applicable laws, including the Act on the Consumer Protection in Electronic Commerce, Act on the Regulation of Terms and Conditions, Game Industry Promotion Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, and Content Industry Promotion Act. ⑤ If the Company amends these Terms, it shall specify the effective date, details, and reasons for the amendment, and notify members by posting the information within the game service, through a linked screen, or on the Company’s website at least 7 days prior to the effective date. However, if the amendment is unfavorable to the members or involves significant changes, the Company shall notify members in the same manner at least 30 days prior to the effective date and additionally notify members individually in accordance with Article 27, Paragraph 1. In such cases, the differences between the previous and revised Terms shall be clearly indicated for ease of understanding. ⑥ When amending the Terms, the Company shall confirm whether members agree to the revised Terms after notifying them. The notice or announcement under Paragraph 5 shall state that if a member does not express acceptance or refusal of the revised Terms by the effective date, they will be deemed to have accepted the revised Terms. If the member does not explicitly reject the revised Terms by the effective date, they will be considered to have consented. ⑦ If a member does not agree to the revised Terms, either the Company or the member may terminate the service use agreement.

Article 5. Conclusion and Application of the Service Agreement

① The service agreement is concluded when a person wishing to use the game services provided by the Company (hereinafter referred to as the “Applicant”) agrees to the contents of these Terms, applies for the use of the game service, and the Company accepts such application. ② In principle, the Company shall accept the application of the Applicant. However, if the application includes false information or fails to meet the application requirements, the Company may reject the application. Additionally, if the applicant provides a false real name or identification information or uses another person's identity, the member cannot claim any rights under these Terms, and the Company may cancel or terminate the service agreement without any refund. ③ The Company may refuse or later cancel acceptance of the application in the following cases:

1. If the application violates this Article;
2. If the service is accessed abnormally or circumvented from countries where the Company does not provide service;
3. If the application is made with the intent to perform acts prohibited by relevant laws such as the Game Industry Promotion Act;
4. If the application is made with the intent to disturb public order or violate social norms;
5. If the service is applied for with fraudulent purposes or for commercial gain;
6. If there are other reasons equivalent to the above for which acceptance is deemed inappropriate.

④ The Company may defer acceptance in the following cases until the issue is resolved:

1. If the Company lacks service capacity, cannot support a particular device, or faces technical difficulties;
2. If there are service disruptions, or issues related to payment methods or service fees;
3. If other circumstances arise equivalent to the above, making acceptance of the application difficult.

⑤ Once a member completes the agreement process and enters the required personal information for using the game service, the Company will allow access to the game service immediately, provided there is no reason to withhold or deny approval. However, if a disqualifying issue is discovered later, the Company may restrict use or terminate the agreement in accordance with these Terms. ⑥ If a member registers as a guest account, the following situations may result in deletion or inaccessibility of the guest’s service use or purchase records. The Company will notify users of this via a popup or similar method upon their first use of the service. Furthermore, guest usage records cannot be linked or transferred after completing member verification. Therefore, the Company recommends using the service with proper member verification. In the following cases, the Company does not guarantee the recovery of account information and bears no responsibility for compensation or damages, unless caused by the Company’s willful misconduct or gross negligence, in which case the Company will make its best effort to recover the guest account:

1. When the device is changed;
2. When the device is modified or reset;
3. When all or part of the content, such as the application, is deleted from the device.

Article 6. Governing Law and Interpretation

Matters not stipulated in these Terms and the interpretation of these Terms shall be governed by relevant laws and regulations such as the Act on the Consumer Protection in Electronic Commerce, Act on the Regulation of Terms and Conditions, Game Industry Promotion Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Content Industry Promotion Act, or by general commercial practices.

Article 7. Operation Policy

① The Company may establish a game service operation policy (hereinafter referred to as the “Operation Policy”) to set forth necessary matters for applying these Terms and matters specifically delegated within the scope defined in the Terms. ② The Company shall make the contents of the Operation Policy available to members by posting them within the game service, on a linked page, or on the game service’s website. ③ If the Operation Policy is amended, the procedures outlined in Article 4, Paragraph 5 shall apply. However, in the following cases, prior notice may be given by the method described in Paragraph 2 of this Article:

1. When amending matters specifically delegated and clearly defined within the Terms;
2. When amending matters unrelated to members' rights and obligations;
3. When the amendments do not fundamentally differ from the content of the Terms and are within a scope that members can reasonably foresee.

Article 8. Protection and Use of Personal Information

① The Company strives to protect members’ personal information in accordance with applicable laws and regulations. The protection and use of personal information shall be governed by relevant laws and the Company’s Privacy Policy. However, the Company’s Privacy Policy does not apply to linked services outside those provided by the Company. ② Depending on the nature of the service, information not directly related to personal data—such as nicknames, characters, photos, and status messages used to introduce oneself—may be disclosed. ③ The Company does not provide a member’s personal information to third parties without the member’s consent, unless required to do so by law or at the request of relevant governmental authorities. ④ The Company shall not be held responsible for any damages resulting from the member’s own fault leading to the leakage of personal information.

Article 9. Obligations of the Company

① The Company shall act in good faith and faithfully fulfill its rights and obligations as stipulated by applicable laws and these Terms. ② The Company shall implement security systems to protect members' personal information (including credit information) to ensure safe use of the services. It shall publicly disclose and comply with its Privacy Policy. Except as provided in these Terms or the Privacy Policy, the Company shall not disclose or provide members’ personal information to third parties. ③ In order to continuously and reliably provide services, the Company shall make its best efforts to promptly repair or restore any system failure or loss/damage of data that occurs during service improvement—unless such issues result from force majeure, national emergencies, or defects that cannot be resolved with current capability.

Article 10. Obligations of the Member

① Members shall not engage in any of the following acts in relation to the use of services provided by the Company:

1. Providing false information when applying for use or modifying member information.
2. Buying, selling, or gifting cyber assets (such as IDs, characters, items, game currency, etc.) through abnormal or unauthorized means not provided by the Company, or acquiring and using such assets.
3. Impersonating Company employees or administrators, using another person’s identity to post content or send emails, falsely claiming relationships with others, or impersonating someone else.
4. Using another person’s credit card, phone (wired/wireless), or bank account without authorization to purchase paid content, or illegally using another member’s ID and password.
5. Collecting, storing, posting, or distributing another person’s personal information without permission.
6. Engaging in gambling or promoting such acts, sharing or posting obscene or vulgar information, linking to pornographic sites, or transmitting/disseminating speech, sounds, text, images, photos, or videos that cause shame, disgust, or fear — thereby using the service in an inappropriate or unhealthy manner.
7. Using the service for profit, business, advertising, promotion, political activities, or electioneering purposes without authorization — i.e., for purposes other than originally intended.
8. Reproducing, distributing, or promoting information obtained through the Company’s service without permission or using it for commercial purposes; exploiting known or unknown bugs to use the service.
9. Deceiving others for personal gain or causing damage to others in connection with the use of the Company’s services.
10. Infringing on the intellectual property rights or publicity rights of the Company or others, or defaming or harming others.
11. Transmitting, posting, distributing, or using information (e.g., computer programs) prohibited by law, or viruses, codes, files, or programs designed to disrupt or destroy the normal operation of computer software, hardware, or telecommunication equipment.
12. Modifying the application without explicit permission from the Company; adding or inserting other programs into the application; hacking or reverse-engineering the server; leaking or altering source code or application data; creating separate servers; or arbitrarily modifying or impersonating parts of the website to falsely represent the Company.
13. Any other actions that violate laws, public order, or commonly accepted social norms.

② Members are responsible for managing their accounts and devices and must not allow others to use them. The Company is not liable for any damages arising from poor device management or unauthorized use by third parties. ③ Members must enable and manage payment password settings on open markets to prevent unauthorized purchases. The Company is not responsible for damages caused by the member’s negligence. ④ The Company may define specific rules for the following, and members shall comply with them:

1. Account names, character names, guild names, and other in-game names used by the member.
2. Content and method of chat communication.
3. Use of message boards and service utilization methods.
4. Restrictions on methods of gameplay.
5. Other necessary provisions related to service operation, provided they do not infringe on members' essential rights to use the game service.

Article 11. Provision of Services

① The Company shall make services available immediately to members whose user agreements have been completed pursuant to Article 5. However, for certain services, the Company may begin service on a designated date at its discretion. Unless otherwise specified or announced, services are generally provided 24 hours a day, 365 days a year. ② The Company may provide additional supplementary services alongside the game services stipulated in these Terms. ③ The Company may classify members into different levels and provide differentiated access based on usage time, frequency, scope of service, etc.

Article 12. Use of Services

① Game services are provided during hours determined by the Company's operation policy. The Company shall notify the service hours through the initial game screen or service notices using an appropriate method. ② Notwithstanding Paragraph 1, the Company may temporarily suspend all or part of the services in the following cases. In such cases, the Company shall notify the reason and duration of the suspension via the game’s initial screen or service notices in advance. However, if prior notice is not possible due to unavoidable circumstances, notice may be given afterward:

1. When system maintenance, server expansion or replacement, or network instability requires operational action.
2. When normal service provision is impossible due to power outages, equipment failure, service overload, maintenance or inspection by telecommunication providers, etc.
3. In the event of war, incidents, natural disasters, or national emergencies equivalent thereto, or any other situation beyond the Company’s control.

③ The Company provides services through dedicated applications or networks for specific devices. Members can use services for free or for a fee by downloading and installing the application or using the network. ④ Paid content can only be accessed by paying the specified fees outlined in the relevant service. Additional charges may apply when downloading the application or using the network depending on the member’s mobile carrier plan. ⑤ Services accessed via downloaded applications or networks may be tailored to the characteristics of the member’s device or mobile carrier. Content may become inaccessible in cases of device change, number change, or international roaming, and the Company shall not be liable in such cases. ⑥ Background processes may run during service use via downloaded applications or networks. Additional charges may apply depending on the member’s device or mobile carrier, and the Company is not responsible for such costs.

Article 13. Changes and Suspension of Service

① The Company may change services due to operational or technical needs for smooth service delivery and will announce such changes in advance through the game service. However, in the case of unavoidable changes such as bug fixes, error corrections, or urgent updates, or if the changes are not significant, notice may be given afterward. ② The Company may discontinue all services due to significant business reasons, such as transfer, division, or merger of business operations; expiration of the game supply agreement; or severe financial underperformance of the service. In such cases, the Company shall notify members of the termination date, reasons, and compensation conditions at least 30 days in advance via the initial screen or its linked pages, and through the method outlined in Article 27, Paragraph 1. ③ In the case of service discontinuation as described in Paragraph 2, the Company shall refund unused or valid paid items according to Article 24, Paragraph 3. ④ Unless due to the Company's willful misconduct or gross negligence, the Company is not responsible for any issues arising from service changes or discontinuation (including the loss of expected benefits or third-party benefits not directly provided by the Company).

Article 14. Collection of Information, etc.

① The Company may store and retain chat content exchanged between members, and such information will be held exclusively by the Company. It will only be viewed for dispute resolution between members, complaint handling, or maintaining order in the game, and may only be accessed by a third party if authorized by law. ② If the Company or a third party views the chat information under Paragraph 1, the Company will notify the member of the reason and scope in advance. However, in cases where such viewing is necessary for investigating, handling, or verifying violations under Article 10, Paragraph 1, or addressing resulting harm, such notice may be provided afterward. ③ To ensure stable and efficient service operation and quality improvements, the Company may collect and utilize members' device information (e.g., settings, specifications, operating system, version, etc.), excluding personal information. ④ The Company may request additional information from members for service improvement or promotional purposes. Members may either consent or decline, and the Company shall inform them of their right to refuse such requests at the time they are made.

Article 15. Provision of Advertisements

① The Company may post advertisements within the game services in connection with service operation. Furthermore, for members who have agreed to receive marketing communications, the Company may send promotional information via email, text message (LMS/SMS), push notification, or other means, and the member agrees to this. In such cases, members may opt out of receiving such messages at any time, and the Company will not send advertisements to members who have opted out. ② Within the Company’s services, banners or links may connect members to advertisements or services provided by third parties. ③ If members access advertisements or services provided by third parties as described in Paragraph 2, such services fall outside the scope of the Company’s services. The Company does not guarantee the reliability or stability of such third-party content and is not liable for any damage suffered by members in relation to them. However, this does not apply where the Company has acted with intent or gross negligence, or failed to take measures to prevent foreseeable damage.

Article 16. Ownership of Copyright and Other Rights

① Copyrights and other intellectual property rights to content created by the Company within the game services are owned by the Company. ② Members shall not use information obtained through the Company’s game services for commercial purposes or allow third parties to use such information (by reproduction, transmission, publication, performance, distribution, broadcasting, creation of derivative works, etc.) when such information is owned by the Company or its providers, unless prior consent is obtained. ③ Members grant the Company permission to use any content provided by members or other users in the game—including text, communications, images, sounds, and all data and information (collectively, "Member Content")—under the following terms:

1. The Company may use, modify, adapt, or transform the Member Content in any form (including publication, reproduction, performance, transmission, distribution, broadcasting, creation of derivative works, etc.) without any limitation in time or geographic scope.
2. The Company will not sell, lease, or transfer Member Content to third parties for commercial purposes without prior consent from the member who created the content.

④ For Member Content not displayed within the game or not integrated into the service (e.g., posts on general message boards), the Company shall not use such content without the member’s explicit consent. Members may delete such content at any time. ⑤ If any content posted or registered by a member within the service violates the prohibited acts listed in Article 10, Paragraph 1, the Company may delete, move, or refuse to register such content without prior notice. ⑥ If a member’s legal rights are infringed due to information posted on Company-operated boards, the member may request the deletion of such information or the posting of a rebuttal. The Company shall promptly take the necessary measures and notify the applicant. ⑦ This Article remains in effect during the operation of the game services and continues to apply even after the member's withdrawal from the service.

Article 17. Purchase, Usage Period, and Use of Paid Content

① The Company may provide content, including in-game items, to members. The usage period and conditions of such content shall be determined according to the Company's policy and communicated to the members via the content usage guide or payment screen. ② For paid content, the usage period shall be as separately specified at the time of purchase. However, if the service is discontinued under Article 13, Paragraph 2, and no specific usage period was defined, the usage period shall be deemed to extend until the service termination date announced in the notice. Additional charges may be incurred if items are purchased through in-game or application network services. ③ Content that is consumed during use or exchanged for other content within the service ("Game Currency") may be provided via paid purchases or granted for free based on gameplay. When consumed, paid game currency will be used before free game currency, unless otherwise specified by the service. ④ Purchased content is, by default, available only on the device where it was downloaded or installed. However, depending on the nature of open market or app store platforms, content may be shared between devices via account sharing, in accordance with the store’s policy. If the device is changed, the phone number is changed, or international roaming is activated, the content or some of its functions may become unavailable, and the Company shall not be held liable in such cases.

Article 18. Restrictions on Use of Service

① The Company may restrict a member’s use of the game service in accordance with the following classifications. Specific violations that result in restrictions are defined in the operation policies of each individual game under Article 19.

1. Restriction of Certain Privileges: Temporary restriction of certain privileges such as chat.
2. Character Use Restriction: Temporary or permanent restriction on the use of a member’s character.
3. Account Use Restriction: Temporary or permanent restriction on the use of a member’s account.
4. Member Use Restriction: Temporary or permanent restriction on the member’s access to the game service.

② If the restriction imposed under Paragraph 1 is legitimate, the Company shall not be liable for any damages suffered by the member as a result. ③ The Company may suspend the service for an account until an investigation is completed under any of the following circumstances:

1. A valid report has been received indicating that the account was hacked or stolen.
2. The account is suspected of engaging in illegal activities such as using unauthorized programs or being operated from a macro farm (bot farm).
3. Other situations comparable to the above, where provisional suspension of service is necessary.

④ Once the investigation under Paragraph 3 is completed, the Company shall compensate for the suspended time of paid content by extending the usage period or providing equivalent content. However, if the member is found to fall under any of the circumstances listed in Paragraph 3, compensation shall not be provided.

Article 19. Grounds and Procedures for Restrictive Measures on Use

① The Company shall establish specific grounds and procedures for restricting use by considering all relevant circumstances such as the nature, severity, frequency, and consequences of the violation, as defined in its operation policy. ② When imposing a usage restriction under Article 18, Paragraph 1, the Company shall notify the member in advance of the following matters. However, if urgent action is required, the notification may be made afterward:

1. The reason for the restriction
2. The type and duration of the restriction
3. The procedure for filing an objection to the restriction

Article 20. Objection Procedure for Restrictive Measures

① If a member wishes to contest the Company’s usage restriction, they must submit a written objection to the Company within 15 days from the date of notification. The objection must state the reason for contesting the restriction and may be submitted in writing, electronically, or by any equivalent method. ② The Company shall respond to the objection in writing, by email, or by an equivalent method within 15 days from the date of receipt, and take appropriate action based on the result. If it is difficult to respond within 15 days, the Company shall notify the member of the reason for the delay and the new timeline for resolution. ③ If the objection is deemed valid, the Company shall take corrective measures accordingly.

Article 21. Payment

① Charges for the purchase of content shall, in principle, follow the policies and methods set by mobile carriers, open market operators, or similar service providers. The payment limits for each payment method may be granted or adjusted according to the policies of the Company, the open market operator, or government guidelines. ② If the purchase price of content is paid in foreign currency, the actual charged amount may differ from the price displayed in the service store due to exchange rates, fees, and other factors.

Article 22. Withdrawal of Subscription, etc.

① A member who has entered into a paid content purchase agreement with the Company may withdraw their subscription within seven (7) days from the date of the contract without incurring any separate fees or penalties. ② Notwithstanding Paragraph 1, the member may not withdraw from the subscription against the Company’s will in the following cases:

1. Where the content is lost or damaged due to reasons attributable to the member;
2. Where the member has used or partially consumed the content:

1. Paid content that is used or applied immediately upon purchase;
2. Content with additional benefits, where such benefits have already been used;
3. Where the content is deemed to be used upon opening or where its utility is determined upon opening;

1. Where the provision of the content has begun. However, for purchase contracts involving divisible content, this does not apply to portions that have not yet been provided.

③ In the case of content where withdrawal of subscription is restricted as per the subparagraphs of Paragraph 2, the Company shall clearly indicate such restrictions in a place easily visible to the member, and either provide a trial version of the content (e.g., temporary access or demo) or, if such provision is difficult, sufficiently inform the member about the content. If the Company fails to take such measures, the member may withdraw from the subscription despite the restrictions listed in Paragraph 2. ④ Notwithstanding Paragraphs 1 and 2, if the paid content differs from what was advertised or from the terms of the purchase agreement, the member may withdraw from the subscription within three (3) months from the date the content became available or within thirty (30) days from the date they became aware (or should have become aware) of the discrepancy. ⑤ In the event of a subscription withdrawal, the Company shall verify the purchase history through the platform operator or open market operator. The Company may contact the member using the information provided and request additional supporting documentation to verify the legitimacy of the withdrawal request. ⑥ If a withdrawal of subscription is processed pursuant to Paragraphs 1 through 4, the Company shall promptly retrieve the member’s paid content and refund the payment within three (3) business days. In case of any delay in refunding, the Company shall pay default interest calculated based on the rate set forth under the Act on the Consumer Protection in Electronic Commerce, etc. and Article 21-3 of its Enforcement Decree. ⑦ If a minor enters into a purchase agreement for content, the Company shall notify them that the contract may be canceled by the minor or their legal representative unless the minor obtained legal guardian consent. If the purchase was made without such consent, the contract may be canceled by the minor or their legal guardian. However, if the minor used property permitted by the legal guardian for disposal within a defined scope, or if the minor deceived the Company into believing they were of legal age or had consent, the cancellation shall not be allowed. ⑧ Whether the purchaser is a minor will be determined based on the device used for the transaction, the purchaser’s information, and the name of the payment method holder. The Company may request documentation proving minor status or legal guardianship to verify the legitimacy of the cancellation. ⑨ Withdrawal of subscription may be restricted if required under applicable laws or due to significant breach of the terms by the member.

Article 23. Refund of Overpayments

① If an overpayment occurs, the Company shall refund the overpaid amount to the member. However, if the overpayment was caused by reasons attributable to the member, the member shall bear the refund-related costs within a reasonable scope. ② If an overpayment occurs during the member’s payment process, the refund shall be processed in accordance with the refund policy of the open market operator or the Company. ③ Communication charges (such as voice or data usage fees) incurred by downloading the application or using network services may be excluded from the refund. ④ The Company may contact the member using the information provided by the member to process the refund and may request any necessary information. The Company shall process the refund within three (3) business days from the date the required information is received from the member.

Article 24. Termination of Contract, etc.

① A member may terminate the game service use agreement (hereinafter referred to as “Membership Withdrawal”), and upon completion of the withdrawal, all game information associated with the service in use shall be deleted and cannot be recovered. Matters related to personal information upon withdrawal shall be handled in accordance with the Company’s Privacy Policy. ② If there is a significant reason that makes it impossible to maintain the agreement, such as a member committing acts prohibited by these Terms or the related operation policy or service policy, the Company may terminate the agreement after prior notice to the member. However, in urgent cases as outlined in Article 19 Paragraph 2, the Company may notify the member afterward. ③ Refunds and compensation for damages under Paragraphs ① and ② shall be handled in accordance with the “Content User Protection Guidelines.” ④ If a member account (ID) has not used the service for more than one (1) year since the last usage, the Company may delete the personal information or separately store and manage it apart from other users’ information and may restrict service access. The Company shall notify the member of such actions, including the fact of termination, deletion of personal information, and the data to be deleted. ⑤ If a member terminates the service use agreement, all data including the member’s account information shall be deleted immediately, except in cases where the Company retains such information pursuant to applicable laws or the Privacy Policy.

Article 25. Compensation for Damages

① The Company or a member shall be liable to compensate the other party for any damages incurred due to a breach of these Terms. However, this shall not apply if there is no willful misconduct or gross negligence. ② If the Company enters into a partnership agreement with an individual service provider to provide specific services and the member agrees to the terms of use of such individual service, any damages caused to the member due to the willful misconduct or gross negligence of the individual service provider shall be the responsibility of the individual service provider

.

Article 26. Disclaimer

① The Company shall not be held liable for failure to provide services due to force majeure events such as natural disasters or equivalent circumstances. ② The Company shall not be held liable for suspension of service use, unavailability, or termination of the agreement due to reasons attributable to the member. However, this shall not apply where the member has unavoidable or legitimate reasons. ③ The Company shall not be held liable for any damages arising from maintenance, replacement, regular inspections, construction, or other equivalent reasons for service-related facilities. However, this shall not apply in cases of willful misconduct or gross negligence by the Company. ④ The Company shall not be held liable for the reliability or accuracy of information, materials, or facts posted or transmitted by members or third parties in connection with the game service, unless due to willful misconduct or gross negligence of the Company. ⑤ The Company is not obligated to intervene in disputes that arise between members or between a member and a third party through the game service, and shall not be liable for any resulting damages. ⑥ The Company shall not be held liable for damages incurred by members in connection with the use of services that are provided free of charge. However, this shall not apply in cases of willful misconduct or gross negligence by the Company. ⑦ The Company shall not be responsible for any failure by a member to gain or loss of expected benefits while using the game service. ⑧ The Company shall not be held liable for any loss of in-game experience points, rankings, items, or in-game currency. However, this shall not apply in cases of willful misconduct or gross negligence by the Company. ⑨ The Company shall not be responsible for third-party payments made due to a member’s negligent management of passwords (for devices, accounts (IDs), services provided by open market operators, etc.) or failure to take sufficient precautions to prevent theft, forgery, or falsification. However, this shall not apply in cases of willful misconduct or gross negligence by the Company. ⑩ The Company shall not be held liable if a member is unable to use all or part of the content due to changes in the device, device number, operating system (OS) version, international roaming, or change in mobile carrier. However, this shall not apply in cases of willful misconduct or gross negligence by the Company. ⑪ The Company shall not be responsible if a member deletes content or account information provided by the Company. However, this shall not apply in cases of willful misconduct or gross negligence by the Company.

Article 27. Notification to Members

① When the Company gives notice to a Member, it may do so via the Member’s email address, electronic memo, in-game messages, text messages (LMS/SMS), or other similar means. ② If the notice is intended for all Members, the Company may substitute the individual notice described in Paragraph 1 by posting the information within the game service or presenting it via a popup window for a period of seven (7) days or more.

Article 28. Jurisdiction and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea. In the event of any litigation between the Company and the Member arising from these Terms, the competent court shall be determined in accordance with the procedures prescribed by law.

Article 29. Handling of Member Complaints and Dispute Resolution

① For the convenience of its Members, the Company shall provide guidance within the game service or on a linked screen on how Members can submit their opinions or complaints. The Company shall operate a dedicated team to handle such opinions or complaints. ② If the Company objectively deems a Member’s opinion or complaint to be valid, it shall process the matter promptly within a reasonable time. If the processing is expected to take a long time, the Company shall notify the Member of the reason for the delay and the expected timeline either by public notice within the game service or by the notification methods described in Article 27, Paragraph 1. ③ In the event of a dispute between the Company and a Member being referred to a third-party dispute resolution body, the Company shall faithfully provide evidence of any measures taken (e.g., service restrictions) and may comply with the mediation results offered by such body.

Article 30. Governing Law

Any disputes between you and the Company in connection with these Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of Korea, without regard to conflict of law principles or the United Nations Convention on Contracts for the International Sale of Goods. Members agree that any lawsuits, actions, or proceedings arising out of or relating to these Terms of Service shall be brought exclusively in the courts located in the Republic of Korea, which shall have exclusive jurisdiction and venue. However, if the Company initiates such lawsuits, actions, or proceedings in a court located in the Republic of Korea, you have the right to bring a related dispute before a court with proper jurisdiction under applicable law within one month. This Article 30 (Governing Law) shall survive the termination or expiration of your account or use of the Service.  

[Addendum]

These Terms of Service shall take effect as of June 1, 2025.